Touchpad not working on HP Spectre x360 2-in-1 laptop 14

[Kablansy]

Since I bought my HP Spectre x360 laptop in 2023, the touchpad never worked properly. Now it's even totally deconnected and it doesn't appear in system settings. I contacted HP many time during guarantee period but they were not able to fix my issue.

[Pallipurath]

Hi @Kablansy,

Welcome to the HP Support Community.

Thank you for posting your query.

If you're experiencing issues with the touchpad on your HP Spectre x360 2-in-1 Laptop, here is a step-by-step guide to troubleshoot and possibly resolve the problem:

Perform a Hard Reset

• Hard Reset:
• Turn off the computer.
• Disconnect the AC adapter.
• Remove any connected peripherals.
• Press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter and turn on the computer.

Update Drivers via Windows Update

• Run Windows Update:
• In Windows, search for "Check for updates" and open it.
• Install any available updates.
• Restart your computer after updates are installed.

 Conduct Hardware Diagnostics Test

• Test in HP PC Hardware Diagnostics UEFI:
• Turn off the computer and hold the power button for 5 seconds for it to shutdown.
• Turn it on and immediately press esc repeatedly until a menu appears. Press f2 for diagnostics.
• Select Component Tests, then Mouse/Touchpad, and follow on-screen instructions to test the hardware.

Software Reset

1. Perform a Windows System Reset:
2. If the issue persists, consider performing a system reset which reinstalls the operating system. Ensure that you back up all important files before proceeding.
3. For more details, visit HP's guide on resetting your computer.

I hope this helps, please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.