Touchpad not working suddenly GO Elitebook 820

[Khisi]

Mouse pad working fine this morning now can't find the cursor at all. Tried turning off and on, double tapping etc, but no joy. It actually won't even turn off. The power button slowly lights blue sporadically off and on. Please help me!

[GBL84]

hello,

Try a Hard Reset as follows.

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for a full minute.  Plug in the AC Adapter ( leave the battery out for the moment ) and see if the notebook will start.

Then try to restore BIOS To defaults

Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

 Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee