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rdinter
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Touchpad on HP x2 Convertible 2K Touch Chromebook no longer detected after Chrome OS update

HP Recommended
HP x2 Convertible 2K Touch Chromebook
Chrome OS

Fairly large update from the Chrome OS the other day and my touchpad no longer detects a cursor. I can still see "Touchpad" as an option in the Chrome settings and the touchscreen still functions, but the external keyboard with a touchpad does not have a functioning touchpad. I can plug in an external mouse to USB and cursor will appear, but no luck with the touchpad.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @rdinter,

 

I'd like to help!

 

Try the steps below-

 

If your touchpad stops working, try these steps:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the Esc key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again.
  • Perform a hard reset.
  • If you have more than one account on your Chromebook, delete the account that has problems with the touchpad, then re-add the account.

You may refer to-Use your Chromebook touchpad

 

if the issue persist, Try this: Type chrome://flags/#ash-debug-shortcuts in the address bar of the web browser and press Enter. Enable/Disable the option Debugging keyboard shortcuts, then restart your Chromebook. Press the Search + Shift + P keys at the same time to toggle the touchpad On or Off.

 

You may also refer to the video -https://www.youtube.com/watch?v=FZVSnQEHavA

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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