Touchscreen Display Acts Like its getting constant input, freezing the mouse in one place

[mjwolter]

Mouse will stop responding to tocuhpad, Stuck at top center of screen usually, but can get stuck anywhere on the screen.  Shadow around the pointer like the screen thinks its getting touchscreen input. Tab, Windows button, Ctl-Alt-Dlt still work for navigating. If I disable the touchscreen, the problen goes away.

Have tried checking for updates, have reinstalled windows (recovered keeping personal data).

[Riddle_Decipher]

@mjwolter Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on the BIOS screen (Accessed by tapping on F10 while restarting the computer).

If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,  

You could reinstall the windows using the recovery partition or the recovery media to fix the issue.

If it doesn't work on BIOS either, this could be a hardware malfunction.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[mjwolter]

hello - touch screen does not work when in the BIOS.

[Riddle_Decipher · Accepted solution]

@mjwolter I recommend running a hardware test on the touchscreen to be sure since it isn't working in the BIOS, please use the below steps to perform the test:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

5. Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently not available in the Windows version of the hardware diagnostics.)

   To run the test, click Touch Screen, and then click Run once.

6. If the test fail, please capture the 24 character failure ID and revert with the details. and if it passes, we may need to check if a windows program is conflicting with the touchscreen, try checking if it works in safe mode.

Keep us posted. Although, I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.