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‎03-13-2018 10:44 AM

HP Recommended
Product: HP Elitebook x360 G2 1030
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Support Community,

 

I recently purchased an HP Elitebook x360 G2 1030.  The touchscreen hasn't functioned inside of Windows since day 1.  The touchscreen does work in BIOS.  HP Component Test detected the touchscreen and the touchscreen passed the different tests.

 

BIOS has been updated to the latest version for the computer.  I also reset the computer using the HP Cloud Recovery option listed on the support page: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-x360-1030-g2/14169372

 

I have attached photos of the device manager, Wacom driver install error, and computer information page.

 

About System Screen.pngHuman Interface Device Unknown Device.pngUnknown Device.pngWacom Driver Install Attempt.png

 

-FrozenPhyro

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-13-2018 04:15 PM

HP Recommended

Used the Windows 10 Creation tool to reformat the drive on the computer and reinstall Windows which fixed the issue.  The computer was originally imaged through SCCM and the driver pack wasn't up to date.

View solution in original post

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1 REPLY 1

‎03-13-2018 04:15 PM

HP Recommended

Used the Windows 10 Creation tool to reformat the drive on the computer and reinstall Windows which fixed the issue.  The computer was originally imaged through SCCM and the driver pack wasn't up to date.

Was this reply helpful? Yes No
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