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Angel314345
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Message 1 of 2
67
Flag Post

Touchscreen Not Working

‎12-28-2020 03:59 PM

HP Recommended
Product: HP Envy x360 AMD 5 4500U
Operating System: Microsoft Windows 10 (64-bit)

My Laptop Touch Screen Is Not Responding Or Working i've Reset my PC No luck ive lost all my data just to fix the issue and it has not been fixed. My Touch Screen Is Not Working And In Device Manager Its Shows Error Code 10 on I2C HID Device (NOT COMPLAINT HID DEVICE) If Cannot Fix This Issue Soon I might as well return my laptop for a full refund since i can get a better deal on a laptop with not touchscreen.

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1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-07-2021 09:36 AM

HP Recommended

@Angel314345
Thank you for posting on the HP Support Community.

Apologize for the inconvenience caused and I appreciate your efforts to try and resolve the issue. 

As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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