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‎09-14-2022 02:02 AM

HP Recommended
Product: HP ProBook x360 440 G1 Notebook PC
Operating System: Microsoft Windows 11

My probook 440 G1 touchscreen stopped working after installation of Windows 11. I have run all the tests indicated here https://www.youtube.com/watch?v=I_sR6x3Oprc 

As summary: UEFI test shows that the touchscreen is working but it does not react under WIN 11. Updating/disabling/enabling drivers does via Device manager not work. They are all up to date. Windows Updates have all been run. I don't know anymore what to do. ANy ideas?

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1 REPLY 1

‎09-15-2022 09:13 PM

HP Recommended

Hello @Uma13 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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