Touchscreen / Touchpad stops working

[Laptopnewbie123]

Sometimes, my touchpad and touchscreen stops working. I can use the keyboard / fingerprint scanner.

I restart the laptop and it works again. I have ran sfc /scannow and it is fine.

This is a brand new laptop, started happening few weeks after I bought it. I have installed HP Support Assistant and made sure all drivers / BIOS is up date. I have removed and reinstalled drivers for touchscree/pad still same issue.

I also noticed when this happens, the USB ports stops working as well.

My next step will be to reinstall Windows from scratch again but I do not want to do this if I can help it.

[KrazyToad]

@Laptopnewbie123
 

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community

[Laptopnewbie123]

I already did this.

[KrazyToad]

@Laptopnewbie123

Try creating a New User Account and check if that helps

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If the issue persists you need to perform a Reset. Link: https://support.hp.com/nz-en/document/c04742289

Thank you