cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
50
Flag Post

Touchscreen for HP Envy x360

HP Recommended
HP ENVY x360
Microsoft Windows 10 in S Mode

I have just purchased a brandnew Envy X360 2-in-1. The setup went fine, but I cannot get the touch screen to work. It is not working in desktop or tablet mode. I've taken all of the following steps while troubleshooting:

 

1. Checked driver in Device Manager (Human Interface Devices > HID-compliant touch screen). The device was enable and there were no updates.

 

2. Checked for Windows Updates, there were none to install.

 

3. Visited tablet PC settings. 

  • a. Attempted to configure settings by clicking Setup. Was taken to a white screen and told to touch the screen  in tablet mode or press enter if in desktop mode. Attempted to do both. While in tablet mode, my touch was      not recognized. When pressing enter, the screen was exited and I was brought back to the Tablet PC Settings  dialog box. 
  • b. Attempted to calibrate the display. I went through the process of touching all cross hairs as they appeared, but it took forever and many times I had to touch repeatedly for a minute or two straight as it was not recognizing my touch. Once I made it through all of the calibration process and attempted to use touch screen in both desktop and tablet mode, nothing happened.

 

Are there any other initial set up steps that must be taken to get the touch screen working? It is supposed to work in both desktop and tablet mode, correct? Also worth noting, my device is properly switching to tablet mode, I just can't do anything in this mode as the screen is untouchable. Backlit keyboard dims and keyboard functionality stops responding when in tablet mode, as expected. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation