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gamerslayer13 Student
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Touchscreen has stopped working

HP Envy 15 TS k000
Microsoft Windows 10 (64-bit)

yesterday i was just using my laptop when its touchscreen stopped working, after a few minutes i started working and then it stopped working again, i went to sleep and in the morning it started working again, and then it stopped! i have cleaned the screen and when it does not work windows straight up denies that i have a touchscreen, can somebody help and it is a hp envy i7 laptop if that helps also i have noticed that whenever i turn on the laptop the touch works but only for a minute, i recently upgraded to win 10 and have faced a lot of problems due to driver problems my brother once tapped the back of the screen and it started working but for just a minute, i am really depressed but could someone help?

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Touchscreen has stopped working

Hi @gamerslayer13,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the touch screen stopped working. I will be glad to help you.

 

Please look at these Microsoft post.

Touch screen is not working on Windows 10

Touch Screen stopped working, Windows 10

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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