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Touchscreen issue

HP Recommended
HP Spectre Folio 13-ak0003ne
Microsoft Windows 10 (64-bit)

My laptop's touch screen is not working properly. I tried doing the HP Diagnostics UEFI test, only the upper portion of the touch was responsive. The middle and lower portion was not responsive. I tried all of the HP troubleshoot steps for the touchscreen but nothing works. Please help, thanks!

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@hlouise  I suggest you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue, since the driver no longer appears on the device manager, normally, it would after a restart of the device, if you've restarted and yet nothing, we should try the below steps:

  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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