Touchscreen issue

[hlouise]

My laptop's touch screen is not working properly. I tried doing the HP Diagnostics UEFI test, only the upper portion of the touch was responsive. The middle and lower portion was not responsive. I tried all of the HP troubleshoot steps for the touchscreen but nothing works. Please help, thanks!

[Riddle_Decipher]

@hlouise  I suggest you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue, since the driver no longer appears on the device manager, normally, it would after a restart of the device, if you've restarted and yet nothing, we should try the below steps:

• If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
• However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

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