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‎11-02-2022 05:34 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1023dx
Operating System: Microsoft Windows 11

My laptop does not recognize any touch screen at all. I do not see it mentioned in the device manager or anywhere in system diagnostics. I have tried to download drivers for it and it does nothing. 

Category:
1 REPLY 1

‎11-03-2022 04:24 AM

HP Recommended

Hello @ava19 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <touchscreen> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

--->>> Send screenshot

 

(3) Please report your results

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