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beckoned Student
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Touchscreen not working properly, no settings available, no touchscreen detected by system

Pavilion 15-au091nr (Touch)
Microsoft Windows 10 (64-bit)

My touchscreen works...to a point. If I slide my finger up or down the screen, it selects what I've touched, but none of the other functions work. I can't touch to scroll, and there is no settings options to change this. While trying to find the settings, I discovered that in System, I have no pen or touch options available. In device manager, there isn't a hid-compliant touch driver, but there is a USB touch driver.

 

I have access to two other notebooks of the same model and both are working as they should and both show the hid-compliant and not the USB option.

 

Screenshot (2).png

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Touchscreen not working properly, no settings available, no touchscreen detected by system

Hi @beckoned,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having issues with the touchscreen not working properly on your All in one PC. I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

 

Have you made any software or hardware changes made on the PC?

Was any update/reset interrupted, recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here:

 

First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:

 

To perform a hard reset on a computer with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.

 

Second, enable the touch screen driver in Device Manager:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labelled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.

 

If the Enable option does not appear in the menu, continue to the next step:

1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery

 

Click here to know: How to perform each step.

 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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