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Message 1 of 2
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Touchscreen responds to finger but not to active or passive stylus

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

I was taking notes with my passive stylus and all of the sudden it just stopped writing. I replaced the battery, restarted several times and updated BIOS but it still will not pick up the pen. It does however respond to my finger. I don't think the pen is the problem because double clicking the top button still opens the whiteboard.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @mruff

Welcome to the HP Support Community.


To assist you better, what is the exact model of the HP PC you are using?

Refer to this document to know how to find the Product Name or Product Number.


To confirm, were you using an Active pen or a passive pen?


Keep me posted.

I am an HP Employee

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