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Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (95 Views)

Touchscreen won't work, driver disappeared

Product Name: HP Pavilion 13 x360 PC
Operating System: Microsoft Windows 10 (64-bit)

My touchscreen stopped working all of a sudden. I updated my computer but the touchscreen still won't work. I checked the driver in the device manager under the "Human Interface Devices" option and there is no "HID compliant touch screen" driver. I checked in the settings to see if the computer still recognized itself as having a touchscreen, but it doesn't. Under "pen and touch options" it says "no pen or touch input is available for this display". 


This happened after my computer fell asleep for about an hour while I cooked. My computer has recieved updates intermitently over the past few days. I had updated it today twice after the touchscreen stopped working suddenly. There have been no error messages of any kind. This is not the first time this has happened, usually the touchscreen just starts working again suddenly. But this is the first time I've reached out about it.


PS I'm not a tech savvy person at all. 


screencap setting pen and touch.jpg


touch screen driver gone.png

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HP Support Agent
Posts: 7,687
Member Since: ‎07-26-2016
Message 2 of 2 (63 Views)

Re: Touchscreen won't work, driver disappeared

Hi @SmallJorge,


Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.


As I understand the touchscreen stopped working after an update, don't worry, though, as I have a few steps that should resolve your concern:


First, let's start with performing a hard reset to release any excessive static/power that could have caused the issue:


To perform a hard reset on a computer with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.


Second, enable the touch screen driver in Device Manager:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.


If the Enable option does not appear in the menu, continue to the next step:

1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery


Click here to know: How to perform each step.


Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation