Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎07-02-2016
Message 1 of 2 (121 Views)

Touchsmart 11 LCD failure

Product Name: HP Touchsmart 11
Operating System: Microsoft Windows 8 (32-bit)

Hi,

 

The LCD on my Touchsmart 11 has failed. It was flickering vertical lines for a while and has now died completely. The HDMI output still works. The laptop is out of warranty. How can I send this back to HP for repair and any idea of cost?

 

Thanks,

 

David

Reply
0 Kudos
Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (99 Views)

Re: Touchsmart 11 LCD failure

Hi @davidMC1982,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the screen of the laptop needs to be replaced.

 

You can contact HP phone support to consult the repairing fee.

 

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation