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    Fix Windows 10 Update Issues

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Message 1 of 2
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Touchsmart Webcam stoped working, but on Skype it works.

HP Recommended
HP Touchsmart 610-1010pt
Microsoft Windows 7 (64-bit)

Hi,

 

I have a HP Touchsmart 610-1010pt desktop pc. 

 

I used the Touchsmart Webcam (4.1.3303) to record video, but suddenly it stopped working. When I open de software I get a message like "Webcam not recognized/not conected. Stop all programs that are using the webcam." 

 

At the Touchsmart Webcam  software, the definitions/config button is dimmed/not enabled. 

 

Note: When I use Skype, the camera works.

 

 

Thanks in advaced for any help.

 

 

Carlos

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding Webcam issues. I will be really glad to assist you here. 🙂 Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

 

For better clarity and to assist you better I would require more information regarding this.

  • Did this happen after a software or Windows update?

For now please try these steps:

  • Please click on start>Right click on computer>select device manager> Expand Imaging devices and right click on the webcam and left click on uninstall.
  • Then restart the computer and check if the issue gets resolved.
  • If it does not please update the bios from this link: http://hp.care/2sULEUL and check if the issue gets resolved. Use HP support assistant to update all the drivers.
  • If it still does not fix the issue please follow all the prescribed steps from this link: http://hp.care/2sULFYP for Webcam troubleshooting and it will fix it for you.

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
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