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TrackPad and Touchscreen Not Working

HP Recommended
HP ELITEBOOK 840 g6 i7
Microsoft Windows 10 (64-bit)

Hello Guys,

I bought HP EliteBook 840 g6 i7 with part or product number 7KK68UT. 

Issue:

TrackPad and Touchscreen stopped working. To my surprise, they both work in recovery mode (F11) on one system

 

On second system, the TrackPad also stopped working.

Will appreciate your kind help to resolve these issues.

Thank you.

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