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Trying to Run TWO External Monitors (in addition to the Laptop Screen)

HP Recommended
Spectre x360 (15-eb0053dx)
Microsoft Windows 10 (64-bit)

In addition to the laptop screen, I plugged in an external monitor using the laptop's hdmi port.  So far so, good.

I have a second external monitor (with the hdmi plugged into a  port that then plugs into the USB-C port).  The computer "sees" it:  in the Display/Settings, the laptop and first external monitor come up as 1/3.  The second monitor shows up  as number 2, but it won't come on.  

When I go to the Window's Display/Settings and highlight it, the computer asks me to pick various combinations of any TWO of the monitors--but never all three.

 

Why does god hate me??

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Dbclawyer Welcome to HP Community!

 

I understand that you are unable to connect the externla monitor.

 

Have you tried with different cables?

 

Please perform the USB port test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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