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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-07-2022 10:36 AM - edited ‎07-07-2022 10:38 AM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dw0023na

Hello! 

 

I have two IC2 HID Devices with one showing a Code 10 error. I have tried to troubleshoot/deactivate/delete the one with the error and then tried the working one. Neither of these work. My laptop is up to date and all drivers are updated. I also don't have a "Mice and other Pointing Devices" option in the device manager. Checked online and followed through the steps of resetting/restarting the devices and that doesn't work. Not seen many other posts with the same issue and without asking me to download some dodgy software off the internet...

 

Don't have access to an external mouse and am unable to get one for a few days.

 

Please see the photo below for reference in case I haven't explained it properly! Not too great with technology

 

hid device.png

Category:
2 people had the same question
1 REPLY 1

‎07-07-2022 11:35 AM

HP Recommended

Hi:

 

Please post the hardware ID for the device with the error mark.

 

Use this guide to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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