Type-C

[ilshad]

Type-c is not working through the Type-C-HDMI adapter (verwin - 1709 New Windows)
Adapter on another notebook HP works (verwin 1703 Windows installing from Magazine)

[A4Apollo · Accepted solution]

Hi! @ilshad, Welcome to HP forums.

I understand that USB-C port on your PC has stopped functioning correctly.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with different USB devices?

As you mentioned USB-C port on your PC has stopped functioning correctly.

Try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

Please try the steps recommended below.
 
1. Open Device Manager.
2. Expand category “Universal Serial Bus controllers”.
3. Double-click the “USB Root Hub” device, and click the Power Management tab. (if there’s more than one USB Root Hub device, repeat these steps for each one.)
4. Turn off the Allow the computer to turn off this device to save power option, and click  OK button.
 

Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
In Windows, search for and open Device Manager.
The Device Manager window opens.
Double-click Universal Serial Bus Controllers to expand the list.
Right-click the first USB Root Hub in the list, then select Uninstall.
Click OK to confirm.
Continue uninstalling all USB Root Hubs listed.
Close Device Manager and restart the computer.
If the USB device that is having problems came with software and it was not previously installed, install the software now, following the manufacturer instructions.
Reconnect the USB device that was having problems and test it to see if it works.

 
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Now Restart your PC. The USB drivers are automatically re-install and solve the corrupted USB devices.
Right-click on the battery icon and click Power Options.
Click Change plan settings.
Now click Change advanced power settings.
Find and expand USB settings.
Expand USB selective suspend settings and Disable both On battery and Plugged in settings.

Refer this article to further troubleshoot USB connection issues with your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[ilshad]

all tasted, does not help

[A4Apollo]

@ilshad, It's great to hear from you again.

I appriciate your efforts for writing back to us again.

As you mentioned the issue still persists after trying out the steps.

It certainly looks to be an issue with the type-C port on your laptop has gone faulty.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!