• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-20-2020 01:31 PM

HP Recommended
Product: USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

I just bought a USB-C Dock G5 to use with my HP Pavillion laptop.  I am trying to add a LG monitor connecting with HDMI, but nothing displays.  I am not able to force detection in the Display Settings. I have updated the firmware of the Dock and installed the latest Windows updates.  When I plug in the USB-C, Windows gives and error that "Display Connection Might Be Limited".  I tried the troubleshooting steps provided but did not work.  I did not try a new cord since this one is brand new.  Please help.

13 people had the same question
3 REPLIES 3

‎02-20-2020 02:16 PM

HP Recommended
@jwcolton wrote:

I just bought a USB-C Dock G5 to use with my HP Pavillion laptop. .....

@jwcolton 

 

Are they COMPATIBLE ? What is your HP Pavilion machine ?

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-20-2020 02:18 PM

HP Recommended

I have a brand new HP Pavilion - 15-cs3073cl

Was this reply helpful? Yes No

‎02-20-2020 02:55 PM

HP Recommended

@jwcolton 

 

The specs of your machine is

 

   https://support.hp.com/si-en/document/c06447667

 

It ONLY has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port. The HP USB-C G5 dock requires TRUE USB-C port  (not just Data transfer port) or Thunderbold 3 port.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.