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infralane
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USB C Dock G5 not working with monitors - probook 430 G5

HP Recommended
USB C Dock G5
Microsoft Windows 10 (64-bit)

Hi,

I've been trying to get a new user's HP dock G5 working with his Probook 430 G5 laptop however we are having problems with the monitors. We've just installed the sp112366.exe driver (version 1.0.13.0 Rev.A) and the keyboard and mouse, headset and ethernet are all working but bot 1080p monitors aren't. We've tried with another set of monitors and they dont work either.

 

When we connect the dock, we also get a "Display Connection Might Be Limited" windows notification. Also this dock did work previously with the same laptop, however windows has been reinstalled since then.

 

Thank you.

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