• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-27-2020 10:35 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14-ba1xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

i'm trying to have multiple displays connected to my laptop but it seems that the USB-C to HDMI is not working on this laptop.

 

When I try to connect the hdmi to my USB-C adapter the message of "display connection might be limited" comes up.

 

The adapter works just fine with other latptops.

 

Any help?

1 REPLY 1

‎01-28-2020 01:57 AM

HP Recommended

@Lucacalca 

 

What EXACTLY is your HP Pavilion x360 Convertible 14-ba1xx  ? For example HP Pavilion x360 - 14-ba175nr, its specs

 

   https://support.hp.com/au-en/document/c06017681

 

which says it has

 

  1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s) port.

 

That port does NOT support USB-C to HDMI for monitor. Your machine probably has SAME port. Please ONLY use HDMI port provided.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.