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06-29-2017 06:00 AM
I purchased this refurbished monitor from a third party retailer and no USB-C cable is included. I tried several cables but non of them can work perfectly(Either no signals or not charging @60W). Could anyone recommend my a USB-C cable that is sure to work with the monitor? Or can hp sell me an OEM one? I am using that for my macbook pro 2016
06-30-2017 03:57 PM
Welcome to the HP Forums! 🙂
I would be happy to help you with your HP ENVY 27-inch Display.
I understand that you are looking for USB-C cable for your monitor.
The part number of the USB-C cable you are looking for is 908508-004.
To check the availability and further assistance related to this please contact the HP phone support www.hp.com/contacthp.
I hope I have answered your query and let me if this helps.
Have a great day! 🙂
09-15-2018 03:33 PM
Hi, I spent the last month trying to solve the same problem and I finally did today.
I tried several different high-end cables from Amazon and none of them worked (they were all Thunderbolt 3; they all would transmit video, but charge only at 15W, even though their capacity was up to 100W; data transmission speed did not make a difference).
All the while, I was trying to contact the HP support. The problem is that if you call the HP support line (1-888-999-4747) and select the appropriate section for Replacement Parts, they simply tell you that this section has closed and terminate your phonecall.
I also tried using the chat tool, but there I got always referred back to the above mentioned number. Only when I actually entered the serial# of my monitor (here: https://support.hp.com/us-en/products) and initiated a chat after that, did they start taking me seriously and finally helped me (luckily, my monitor is still under warranty). Then, over the chat, I finally ordered the correct OEM cable, which arrived today and it works perfectly:
- Transmits video
- Charges my 2016 MBP 13" at 60W
- It does not show the "Unqualified USB-C Cable" error
During the chat, the support told me the exact type of this OEM cable (I was unable to find this information elsewhere):
Cable - USB Type C, USB 3.1 Gen1 CM-CM 20V/3A 1.8M COAX-JAE
It cost me $22.44, including shipping.
Tl;dr: If you want to replace a misplaced/broken OEM USB-C cable for your HP Envy 27 in monitor, either try to go through the process described above, or just save yourself the trouble & $10 and order a similar one on Amazon.
(Note: It is USB Type 3.1, NOT Thunderbolt 3!!! And its charging capacity is exactly 60W = 20V*3A. It is also capable of transmitting 4K video. It is somewhat surprising that really the crappiest USB-C cable out there works the best.)
09-15-2018 09:11 PM
I have two of these monitors: One hooked-up via the HP cable with which it came, the other hooked-up with an Apple Thunderbolt cable. Both work, but both also give the error message.
HP created a glitchy product and has next to no support for it. It is cheap and looks sharp, though, so I’m willing to spend a few minutes each morning getting it to work with my MacBook Pro.
02-17-2019 10:50 AM
The OEM one I got from HP I couldn't find online.
The Amazon ones that look like they would work (USB-C 3.1, 60W, video enabled) are titled:
"USB 3.1 Type c to Type c Fast Charging Cable with 4K Video Cable Date transmitting 60W Power Delivery 3.3feet Black " or
"Anker Powerline USB-C to USB-C 3.1 Gen 1 Cable (3ft) with Power Delivery for USB Type-C Devices Including Galaxy S8, S8+, S9, iPad Pro 2018, Google Pixel, Nexus 6P, Huawei Matebook, MacBook and More"
(I can't post the links because it would get tagged as spam.)
04-04-2019 01:20 PM
Had the EXACT same issue, funny
So according to HP if you have a 27inch envy, I found the part number by going here
908508-004 is the part number that you need to get
While technically you can get this anywhere, I bought it from an online place located in Hollywood Fl, I forgot the name something like Impact or something
05-17-2019 04:11 AM
I got the same issue that you had.
I contact HP but they can't help and the don't sell the original cable anymore.
So i tried to find the cables that you was talking about.
I tried this 3 refereces in this way :
Apple Thunderbolt 3 cable
But with the 3 cases, i had the same issues : the vidéo signal pass well but my macbook 12" was charge only at 15w instead of 60w.
Can somebody help me to find the cable who will finally work ?
I wanted to try this one but i don't know :
Or maybe there is a firmare update that i can apply to the screen. If it exist, can you help me to find it (if possible for mac).
Thanks for your help guys.