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xybradley
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USB-C to USB-C cable recommendation for Envy 27 4K Monitor?

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HP ENVY 27 27-inch Display
Mac OS X 10.11 El Capitan

I purchased this refurbished monitor from a third party retailer and no USB-C cable is included.  I tried several cables but non of them can work perfectly(Either no signals or not charging @60W).  Could anyone recommend my a USB-C cable that is sure to work with the monitor?  Or can hp sell me an OEM one?  I am using that for my macbook pro 2016

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Rainbow23
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Hi @xybradley,

 

Welcome to the HP Forums! 🙂

 

I would be happy to help you with your HP ENVY 27-inch Display.

 

I understand that you are looking for USB-C cable for your monitor.

 

The part number of the USB-C cable you are looking for is 908508-004.

 

To check the availability and further assistance related to this please contact the HP phone support www.hp.com/contacthp.

 

 

I hope I have answered your query and let me if this helps.

Have a great day! 🙂

 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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hmiv
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I'm also needing this monitor specific USB C cable for my 27" Envy monitor. I'm having no luck over the phone or via this site and parts number search. Can I purchase a cable that works elsewhere?

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Brunox13
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Hi, I spent the last month trying to solve the same problem and I finally did today.

 

I tried several different high-end cables from Amazon and none of them worked (they were all Thunderbolt 3; they all would transmit video, but charge only at 15W, even though their capacity was up to 100W; data transmission speed did not make a difference).

 

All the while, I was trying to contact the HP support. The problem is that if you call the HP support line (1-888-999-4747) and select the appropriate section for Replacement Parts, they simply tell you that this section has closed and terminate your phonecall.

I also tried using the chat tool, but there I got always referred back to the above mentioned number. Only when I actually entered the serial# of my monitor (here: https://support.hp.com/us-en/products) and initiated a chat after that, did they start taking me seriously and finally helped me (luckily, my monitor is still under warranty). Then, over the chat, I finally ordered the correct OEM cable, which arrived today and it works perfectly:

 

  • Transmits video
  • Charges my 2016 MBP 13" at 60W
  • It does not show the "Unqualified USB-C Cable" error

During the chat, the support told me the exact type of this OEM cable (I was unable to find this information elsewhere):

Cable - USB Type C, USB 3.1 Gen1 CM-CM 20V/3A 1.8M COAX-JAE

It cost me $22.44, including shipping.

 

Tl;dr: If you want to replace a misplaced/broken OEM USB-C cable for your HP Envy 27 in monitor, either try to go through the process described above, or just save yourself the trouble & $10 and order a similar one on Amazon.

 

(Note: It is USB Type 3.1, NOT Thunderbolt 3!!! And its charging capacity is exactly 60W = 20V*3A. It is also capable of transmitting 4K video. It is somewhat surprising that really the crappiest USB-C cable out there works the best.)

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joshblevins
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Importantly, the HP USB-C cable that ships with the monitor will also give the “unqualified” cable message.

I have two of these monitors: One hooked-up via the HP cable with which it came, the other hooked-up with an Apple Thunderbolt cable. Both work, but both also give the error message.

HP created a glitchy product and has next to no support for it. It is cheap and looks sharp, though, so I’m willing to spend a few minutes each morning getting it to work with my MacBook Pro.
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revoteefxis
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Hello. Do you have link to the OEM cable you recommended? Thanks.

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Brunox13
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Hi!

The OEM one I got from HP I couldn't find online.

The Amazon ones that look like they would work (USB-C 3.1, 60W, video enabled) are titled:

"USB 3.1 Type c to Type c Fast Charging Cable with 4K Video Cable Date transmitting 60W Power Delivery 3.3feet Black " or

"Anker Powerline USB-C to USB-C 3.1 Gen 1 Cable (3ft) with Power Delivery for USB Type-C Devices Including Galaxy S8, S8+, S9, iPad Pro 2018, Google Pixel, Nexus 6P, Huawei Matebook, MacBook and More"

(I can't post the links because it would get tagged as spam.)

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jgarcia33056
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Had the EXACT same issue, funny 

 

So according to HP if you have a 27inch envy, I found the part number by going here 

 

http://partsurfer.hp.com/Search.aspx?searchText=w5a12aa 

 

908508-004 is the part number that you need to get 

 

While technically you can get this anywhere, I bought it from an online place located in Hollywood Fl, I forgot the name something like Impact or something 

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Matcat7
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Hi all.

I got the same issue that you had.

I contact HP but they can't help and the don't sell the original cable anymore.

So i tried to find the cables that you was talking about.

I tried this 3 refereces in this way :

Apple Thunderbolt 3 cable

https://www.amazon.fr/gp/product/B0725DW6D3/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

https://www.amazon.fr/gp/product/B072JYDQ7N/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

https://www.amazon.fr/gp/product/B01EMIIFCU/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

But with the 3 cases, i had the same issues : the vidéo signal pass well but my macbook 12" was charge only at 15w instead of 60w. 

 

Can somebody help me to find the cable who will finally work ?

I wanted to try this one but i don't know : 

https://www.amazon.fr/UGREEN-Delivery-Compatible-MacBook-Macbook/dp/B0793MG1GK/ref=sr_1_5?__mk_fr_FR...

 

Or maybe there is a firmare update that i can apply to the screen. If it exist, can you help me to find it (if possible for mac).

Thanks for your help guys.

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Lij_M
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Just as an FYI there are a couple of original cables available on eBay, if you search "HP OEM USB C Cable". I can confirm that these will work with the HP Envy 27.

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