01-23-2020 04:17 PM
Today my laptop screen turned black for a while and then recovered. After some time it did the same, while I was playing video games, but it didn't recover so I had to turn the laptop off. After I rebooted, I received a notification stating " unable to start video driver. The Microsoft base video driver will be used from now on. Check on Windows Update for a recent driver."
But there is no more recent driver than the one I already have installed. So I tried reinstalling it but nothing changed. So I don't know how to solve this problem. I have a HP Spectre x360 - 13-ae019nl
Thanks in advance for anyone that can help me
01-23-2020 05:42 PM - edited 01-23-2020 05:45 PM
The only suggestion I can offer would be to read my knowledgebase article at the link below for how to manually update the Intel graphics driver to the latest version.
I suggest that you back up any files you don't want to lose onto a portable hard drive prior to trying this approach.
The screen turning black and the Intel graphics driver not reinstalling is not a good thing.
In your case, you would click on the Microsoft Basic Display Adapter to update the driver, since the Intel HD graphics adapter driver is not installed.