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Uneven Touchpad in Brand new HP Envy X360 15-ed1003ca

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Envy X360 15-ed1003ca
Microsoft Windows 10 (64-bit)

I bought HP Envy X360 yesterday and just realized that the trackpad/ touchpad is a bit sloppy to the right. Also, at some point it got stuck on the right and got free with few more clicks. After experiencing this issue, I searched online and found some similar experiences on Reddit where many people complained about this. I simply love this machine and wish to go for a replacement but I'm afraid what if the other machine has the same issue. Please advise if it's the issue with this series only?

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Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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