Showing results for 
Search instead for 
Did you mean: 
Level 1
11 4 0 1
Message 1 of 2
Flag Post

VIDEO_TDR_FAILURE (windows crash 0x8000000000000010)

HP Recommended
Pavillion 15t EG-000 (2020)
Microsoft Windows 10 (64-bit)

So recently (starting in late january) i have been starting to get crashes related to the gpu, most commonly VIDEO_TDR_ERROR
(0x80000000000000010) and it started out very uncommon (like maybe once a month) and then it started coming more common, like once a week, and on March 29th this happened Event Viewer 4_1_2021 7_13_59 PM.png

there is 1,459 Kernel-EventTracing errors in total, the first one on 1/24/21










(you can probably tell by now its driving me nuts)

I can confirm the drivers are correct, i dont think theres another intel iris xe anyways....


HP Support Agent
HP Support Agent
20,947 20,934 1,274 1,298
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation