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Vertical green line has appeared on screen.

HP Envy 13-ad1xx
Microsoft Windows 10 (64-bit)

Hello, 
I would appreciate it if somebody would help me with this issue. A green vertical line has appeared on the left side of the screen. The laptop has not suffered any drops or shocks prior. What could be the reason for this? Does guarantee cover this issue? If further information is needed let me know 🙂

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Vertical green line has appeared on screen.

@Chefito
Thank you for posting on the HP Support Community.

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Vertical green line has appeared on screen.

Hallo, thank you for the fast response.
In BIOS the line appears as well. I also updated the drivers but the line wont go away. I have no opportunity to test it to a different monitor :(.

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Vertical green line has appeared on screen.

@Chefito

Thank you for posting back. 

 

This is a hardware related issue with the display, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to replace the display assembly.

  
HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Vertical green line has appeared on screen.

Does the warranty cover that?

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