04-30-2014 03:46 AM
Hello HP Support, I need your help!
I have an HP Pavilion 15 Notebook - n068el (energy star), Product number: F6R97EA#ABZ, running on Windows 8.1 64-bit.
System: Intel(R) Core(TM) i5-4200U CPU @ 1.60 GHz 2.30 GHz, RAM: 4 GB.
Processor Graphics in use: Intel(R) HD Graphics 4400, GOP version: 5.0.1035.
Since yesterday, after some updates probably, but I don't know which ones, a white vertical line has appeared on the right-hand side of the screen, and it doesn't go away. I cannot watch films or videos, do any work without this line disturbing the screen, it is really annoying and unpleasant. Everything else is normal and running properly I think.
I have tried to solve it by downloading updated versions of the graphics processor, but when I go to your website, for my laptop there are three downloads recommended for the graphics processor:
Driver per scheda grafica Intel ad alta definizione (HD) 2013-11-25 , Versione10.18.10.3325, 158.03M
Driver scheda grafica NVIDIA 2013-11-25 , Versione1.10, 340.7M
2013-11-15 , Versione188.8.131.52, 277.22M
I don't know which one I have to download, so I have not downloaded any, and in any case I don't know whether that would solve my problem.
Can you please help me?
Many Thanks in advance.
05-05-2014 11:18 AM - last edited on 03-06-2017 03:01 PM by OscarFuentes
Welcome to the HP Forums!
The first steps that you should attempt is to make sure that the vertical white lines do not appear in the BIOS. To do this I have included the steps below.
1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the F10 button repeatedly
Once you are in the BIOS, if the lines are still present, it is likely a hardware failure. The next two steps may resolve the issue. The first one is to do a hard reset. I have included the document 'Performing a Hard Reset or Forced Reset'. The next and final step is to perform a BIOS update. I have included the information here for you 'Updating the BIOS'.
Let me know if the issue does not appear in the BIOS.
Hope this helps!
10-15-2014 10:45 AM
I have the same problem. I had this one white vertical line in the rightmost of my screen for a couple of months but recently i noticed another one appeared right next to it. The lines do appear in BIOS. I performed a hard reset and updated my BIOS but it didn't fix it. Any more ideas how to get rid of the lines?
10-15-2014 11:11 AM
Hello Kitty ;-),
In the end I had to call the HP technical assistance and send (they actually come to take it from your place with a courier) my PC for repair. I was lucky that my PC was still on the warranty! I am sorry I am not able to help you and the fixes suggested that you tried also did not work for me.
I wish you best of luck,
10-15-2014 11:14 AM
Sorry for the late reply to your message. Yes, the line appeared when I ran the BIOS. I tried the fixes you suggested but to no avail. I had to call the HP technical support to have the PC repaired. Fortunately, it was still under warranty. It is now fixed and the line has not reappeared.
Thank you anyway and Best Regards,
06-27-2015 08:25 AM
A number of issues cause vertical lines on your computer screen,
ranging from software incompatibilities with the computer's drivers to hardware problems involving the magnetic field of the monitor
take a look to those five solutions http://finally-found-the-solution.blogspot.com/2015/06/Fix-Laptop-Screen-Vertical-Lines.html
to different types of vertical lines screen
12-01-2015 04:16 AM - edited 12-01-2015 04:17 AM
One of the most common faults with laptops is that the ribbon cable connecting to the LCD panel cracks. It typically fails near the hinge area due to flexing in that region, and over time, some of the tracks on the plastic cable breaks. I have seen these types of faults on many laptops.