Victus 16 d0023dx stopped recognizing monitors on my usb c dock but other devices still work

[ttharp073]

I have my Victus plugged into a generic multiport hub that provides support for 2 monitors. It has worked for years. I tried to launch a new game on the laptop and the screens started flashing at me. I had to shut down the laptop and restart it. When I did that, it no longer recognized the monitors plugged into the multiport hub. It does recognize all other devices plugged into the hub.

I have tried factory resetting the laptop. I have tried doing a hard reset where you hold the power button for 60 seconds and get the CMOS has been reset screen. I have restored the BIOS from a USB flash drive. I have tried everything I can find online to get these monitors recognized and nothing works. Please help.

[Kuroi_Kenshi]

Hi @ttharp073,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding monitor recognition issues with the USB-C Dock on the Victus 16-d0023dx!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connections and Restart

Inspect Connections:

• Ensure cables are securely connected to the hub and monitors.
• Test the monitors with another device to confirm they are functioning correctly.

Restart Procedure:

• Disconnect the hub from the laptop.
• Power off the laptop and unplug it from the power source.
• Wait for a few minutes, reconnect the hub, and restart the laptop.

Update Drivers

Update Display Drivers:

• Visit the official HP Support website: HP Drivers and Downloads
• Enter your Victus model number (16-d0023dx) and download the latest display drivers.
• Install the drivers following the on-screen instructions.

Update Dock Drivers (if applicable):

• Check the manufacturer's website of the USB-C dock for any firmware or driver updates.
• Download and update the dock’s drivers accordingly.

Configure Display Settings

1. Display Settings:
   • Right-click on the desktop and select Display settings.
   • Under the Multiple displays section, click Detect to manually detect connected monitors.

Reset Graphics Settings

1. Enter BIOS:
   • Restart your laptop and press Esc or F10 repeatedly during startup to enter the BIOS setup.
2. Restore Defaults:
   • Within the BIOS menu, select the option to restore default settings.
   • Save changes and exit.

Test the USB-C Port and Hub

Test USB-C Port:

• Try connecting other USB-C devices directly to the laptop’s USB-C port to ensure it is functioning correctly.
• Test another USB-C multiport hub if available.

Test with Single Monitor:

• Connect only one monitor to the hub and see if it gets recognized. This can help identify if the issue is with handling multiple monitors.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ttharp073]

I have already tried all of these steps,but I tried them again. None of it worked.