• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-29-2016 06:33 AM

HP Recommended
Product: EliteBook 8570p
Operating System: Microsoft Windows 7 (64-bit)

While viewing videos or running games I get the "AMD drivers have stopped responding". Video subsystem restarts then crashes again within seconds. 

Updated AMD drivers, upgraded to Windows 10, reloaded AMD drivers, Completely reinstalled Windows 7 Pro 64 and AMD Redeon package ... all to no avail. 

I suspect that this is a hardware issue but cannot find on-line how to request a replacement system board. I am HP Certified but have lost the link to my HP Service page where I can order the warranty part myself. 

Yes, a 2-part question. I believe I know the resolution but cannot find an HP hardware support solution. Laptop is still under warranty.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.