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- Re: Video Pallette diagnose test came back with failure
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04-20-2017 07:31 PM - last edited on 04-22-2017 12:31 PM by danny-r
product number: F9J15UA#ABA
When running the component test -video - color palette through the diagnostic tool by pressing "ESC" when rebooting the laptop I get a failure:
Failure ID 94Q2L4-7728KI-XD7V7G-Q2C803
When doing the interactive part it gives the failure message above. That is the color blue!
What is wrong?
Thank you!
Solved! Go to Solution.
Accepted Solutions
04-20-2017 10:51 PM
Specs: https://support.hp.com/in-en/document/c04323169
AMD graphic chip is on die with AMD processor integrated with the board
https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA
If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician
Regards
Visruth
04-20-2017 10:51 PM
Specs: https://support.hp.com/in-en/document/c04323169
AMD graphic chip is on die with AMD processor integrated with the board
https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA
If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician
Regards
Visruth
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