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‎09-29-2019 03:35 PM

HP Recommended
Product: HP LAPTOP 15-db1005
Operating System: Microsoft Windows 10 (64-bit)

When it comes to open a video or music file , apps dont work. while in spotify and youtube in the beginning there is a delay

1 REPLY 1

‎10-16-2019 06:29 PM

HP Recommended

@GeoVla123 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

The video and music apps that come preloaded from MS on new PCs are known to have problems -- so many folks use alternatives.

 

A good alternative is VLC media player -- which you can get from here:  https://www.videolan.org/index.html



I am a volunteer and I do not work for, nor represent, HP
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