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Solved!

Videos stutter on Hp recommended battery mode

HP Recommended
Hp 15ab032tx
Microsoft Windows 8.1 (64-bit)

Hi. 
I am facing issues with video playback on my notebook's battery. The videos stutter and pixelate when running on laptop's battery. These videos run fine when i plug the ac power source into my notebook. When i manually change the power settings to High performance (on battery), the videos play fine. Clearly there is an issue with Hp recommended power saver mode. This has started occuring only recently.  Any help is appreciated. I hate to manually switch between the battery modes. 
Thanks

4 REPLIES 4
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HP Support Agent
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HP Recommended

Hi @Pranav93,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you are looking for assistance regarding video stuttering issues of your computer when HP recommended power plan is selected. It will be a genuine pleasure to assist you. 🙂

 

A commendable job was done by diagnosing the issue correctly before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy like you. Kudos to you for that. You are a valued HP customer and we appreciate you greatly for doing business with HP. Thank you for giving us the privilege to assist you on this platform. 🙂

 

If it is a recent occurrence Please try a system restore to an earlier time before the issue started. Link for system restore: http://support.hp.com/in-en/document/c03327545 and select the option “Restore your computer when Windows starts normally”

If this does not fix the issue, please reset the power plan to factory defaults and for further assistance please visit this link: http://support.hp.com/us-en/document/c03397760  then select the HP recommended power plan and check.

 

If this does not help uninstall the ACPI drivers from device manager and check after restarting the computer by selecting the HP recommended power plan.

Please update the bios and chipset drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/7771366/model/7919...

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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Thanks DavidSMP.
Uninstalling the ACPI drivers did the trick.The stuttering has stopped on the HP recommended power plan.

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HP Support Agent
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Hi @Pranav93 ,

 

Thanks for the super quick reply. I'm glad the computer works fine now. I hope it works great and stays healthy for a long time. It has been awesome working with a technically competent customer like you.

 

Please reach out anytime and I'll always be there to assist you.

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps.

 

Take care and do have a fabulous weekend. 🙂 

DavidSMP
I am an HP Employee

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Hi @DavidSMP. 
This is a followup regarding the issue. The solution worked only for a while. I am back to square one and whats worse is my onboard brightness buttons dont work beyond a certain level. So when hit the button to increase the brightness, it goes up by one notch and thats it. No matter how many times i press it, nothing. The same goes with decreasing the brightnes. So..
1. My videos stutter just the way they did before.
2. I cant change screen's brightness. (Even the slider in Power Options doesn't work.So no change in screen brightness no matter what i do.)

 

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