01-10-2017 12:24 PM
Two issues here:
1. purchased the laptop 12/04/2016 - Warranty expired 14/08/2016 (4 months)
2. Laptop has been increasingly unuseable due to significant flickering on screen then moving to sleep mode.
Ive updated all drivers, also completed a reset but to no avail
Also when coming out of sleep mode I get a black screen but if I run my finger along the top bar (the F keys) the display re appears until it starts flickering again and then to sleep mode
Ive a couple of videos that shows this in action
Any help would be greatly appreciated
01-10-2017 06:21 PM
Allow me to welcome you to the HP forums!
From what I've been told, since HP has no idea when someone actually will buy a PC, when those are sent to stores, they are set for the one-year warranty period to expire from the date they were built.
Then, when someone actually purchases the PC, they REGISTER it, and that resets the warranty to expire one year from that date.
Sounds like you never registered it for the Warranty.
Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.
For these issues, you will need to contact HP Customer Support directly and see what you can do to get the warranty extended to cover the full one-year timeframe.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP