• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Pavilion - 15-au123cl
Microsoft Windows 10 (64-bit)

my webcam is blurry.  I can see part of the picture but cannot see the opposite side of the image

1 REPLY 1
HP Recommended

@prparksbryant

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps:  
Make sure you are connected to the Internet.

  • In Device Manager, double-click Imaging devices.
  • Right-click your webcam or video device, then select Update Driver Software.
  • In the Update Driver Software window, select Search automatically for updated driver software.
  • Figure : Update Driver Software window
  • Update Driver Software window
  • After the message, Windows has successfully updated your driver software, or The best driver software for your device is already installed, click Close.
  • Open YouCam to see if the application opens and the driver update resolves the error message.

And, also kindly perform the steps mentioned in this document - Troubleshoot the webcam (Windows) By the end of the article you will be able to isolate the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.