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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 4 (96 Views)

Webcam no longer recognised

Product Name: Pavilion DV6
Operating System: Microsoft Windows 7 (64-bit)
Hi,
My built in cyberlink youcam has suddenly stopped working. I can run the mediasmart software but it claims there's no webcam connected. I've been trying to sort it through drivers and compatibility checks, with no luck. I've just factory reset the whole thing, and it's STILL claiming the webcam isn't there.
It used to work with no problem, it's the built in camera, there's no reason it should have suddenly stopped. Can anyone help please??
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HP Support Agent
Posts: 2,620
Member Since: ‎10-12-2016
Message 2 of 4 (62 Views)

Re: Webcam no longer recognised

Hi @Hels7 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

Meanwhile, Follow the steps given below:

 

I have a few steps that should help resolve this concern. 

Here's a related post that seems to have helped others: Click here 

(Though the header may be different, the solution should work for your concern as well). 

For troubleshooting the webcam issues: 

You can open webcam software, such as YouCam, Skype, or Live Messenger, but the video does not display in the main viewing window. Use the following steps, in the order, they are presented, until the webcam video displays in your webcam software: 

 

Step 1: Make sure the webcam is the selected video/capture device for your webcam software 

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam. 

To select the webcam as your video source, open your webcam software and look for the video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source: 

​​​​ 

NOTE: 

The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window. 

More details: Click here (Win10) or Click here for more details. (win7) 

 

Let me know how that pans out. Smiley Happy

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. Smiley Wink

Barachiel
I am an HP Employee

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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 3 of 4 (47 Views)

Re: Webcam no longer recognised

Thanks for replying.

 

When I run any software, it claims there is no webcam attached, so I can't select it to change the video source. 

 

I reformatted the OS, but the webcm driver doesn't seem to have installed with this step. When I run the Recovery Manager as in the other post you suggested, the driver is not on the list, so I'm unable to proceed further. 

 

The last time I needed to use the webcam was early 2017 - almost a year ago! but there were no problems at the time. 

 

It is the HP webcam built into the Pavillion DV6. 

 

Thanks

HP Support Agent
Posts: 2,620
Member Since: ‎10-12-2016
Message 4 of 4 (37 Views)

Re: Webcam no longer recognised

Hi @Hels7 ,

 

Thank you for responding,

It's great to have you back Smiley Wink

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link:  Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect* Scroll down to "Still need help?

 

Complete the form to select your contact options" Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation