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ThomPitch
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Message 1 of 2
115
Flag Post

Webcam not working on ENVY TSM7 laptop

HP Recommended
Envy TSM7
Microsoft Windows 10 (64-bit)

After upgrading my Windows 10 OS, my webcam quit working.  It does not exist in my device manager, even under hidden devices.  Worked in Sept 2020, but quit working in Dec 2020 and has not worked since.  When I click on camera, it shows up as not found.  Don't know where to get the drivers to make the camera work as this may be the problem. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@ThomPitch

 

I reviewed your post and I understand that the webcam is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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