Webcam showing orange screen

[Gaurav0506]

I am not able to use the webcam. Whenever I turn on my webcam either by Camera app, or in google hangouts or Microsoft teams, it only shows a complete Orange screen. I have tried updating the drivers and I also tried replacing with a new camera, but no help. Please let me know how can I fix this

[Echo_Lake]

@Gaurav0506

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP Notebook webcam is not working correctly, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

Click here: https://support.hp.com/in-en/document/ish_3960099-3335046-16 to Troubleshoot the webcam (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Gaurav0506]

Hi I did not make any change and this problem is occurring from couple of months

[Echo_Lake]

@Gaurav0506

Thank you for posting back. 

Have you tried the above steps? 

[Gaurav0506]

Yes

[Echo_Lake]

@Gaurav0506

Thank you for posting back. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.