Webcam stuck on wide screen & grainy

[Helenlouise1]

Please help.

Webcam is awful.
Grainy as hell. Constantly changing brightness and It is stuck on HP wide vision HD camera. 

I am sitting right in front of pc and appear really small on screen , can see all the room around me but look as if I am miles away from pc.

Have spent hours trying to sort out this problem…nothing works…. My previous laptop 5 years old now has a far superior webcam…. 

I want to reduce the webcam camera angle—> impossible it seems

Improve picture quality and STOP automatic adjustments of brightness etc….. —> have checked all possible settings nothing works….

gonna return this pc, very dissappointed 😥

please anyone any tips ?

Have tri

[Echo_Lake]

@Helenlouise1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP notebook webcam is not working correctly. 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Helenlouise1]

• Hi , thanks for your reply but  I cannot he bothered to go through these steps as the product is brand new I expect it to work correctly without having to tweek this,download that,restart and whatever...anyway I have returned the pc and bought an Acer @ a much cheaper price and the webcam is fine....shan't bother with HP anymore...

[Echo_Lake]

@Helenlouise1

Thank you for posting back. 

I am glad to know that you managed to sort this out. Please reach out again for any further assistance.

Have a nice day ahead.