Webcam video out of sync

[GaryS261]

Product number 2UE55UA#ABA

Webcam started acting weird and no longer works correctly.

  Video will start but has lines that are moving , like it is out of sync.  

I have uninstalled driver, updated driver and rolled back driver with no luck.

[praveen196]

@GaryS261 Welcome to HP Community!

I understand that you are facing issues with webcam.

I would like to know some information to assist you better:

• When was the last time the audio and video were in sync?
• Did any updates or software changes take place after which this issue may have started? 
• Have you tried to reinstall the OS?

Meanwhile, I recommend you to perform the below steps to isolate and fix the issue:

• If this issue started recently then please perform a Microsoft System Restore to rollback the laptop to a previous date when everything worked as expected. System restore will not delete any data. 
• If the audio and video are still not in sync then let us uninstall and reinstall the audio drivers by following the below steps.

• In Windows, search for and open Device Manager.

• Select Device Manager in the menu.

• Expand Sound, video and game controllers. Right click on each option inside it and select uninstall. 
• Later please download and install the drivers from this link for the audio: www.hp.com/drivers

I suggest you update both your video card and the sound card from the Official HP websites for Software and drivers: Click here

Next, Try using the VLC media player (free download available here) or any other media player of your choice apart from the one currently in use and let me know if there's a difference.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

If nothing works, I would suggest you perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link:http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!