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John_Doe_2021
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Weirdest broken pixels I have ever seen. Brand new x360.

HP Recommended
x360 13-AY0003-ND
Microsoft Windows 10 (64-bit)

large image.pngHi,

 

The image shows a photo of some broken pixels on my brand new x360. These are the weirdest "dead" pixels I have ever seen and that says something because I used to work in a computer shop. The color and intensity are affected by the vertical row of about 900 pixels just below these broken pixels. It looks like the broken pixels have the average color of these 900 pixels. These pixels change color all the time and are sometimes quite visible because it is a cluster of four. This defect is also visible in BIOS and rotating the screen does not change the physical position of these pixels.

 

Does anyone know what is wrong with this LCD? Are there any fixes? Is this covered under warranty? I got this x360 less than a week ago.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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HP Recommended

@John_Doe_2021

 


Welcome to HP Support Community


I would like to help

 

Since the issue persists in BIOS, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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