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Dummy6
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When I opened my computer, the whole screen glitched. Does anyone know how to fix it?

Hp Envy 360
Microsoft Windows 10 (64-bit)

I opened my computer and this happened. Sometimes this also happens when I watch a video. Also when the screen is like this the keys doesn't respond but I can still shut down using power button.

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Dummy6
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When I opened my computer, the whole screen glitched. Does anyone know how to fix it?

glitch.jpg

This is a picture  of what happened.

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HP Support Agent
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When I opened my computer, the whole screen glitched. Does anyone know how to fix it?

@Dummy6

 

Welcome to the HP Support Community.

 

Does this happen in the BIOS and with an external monitor? Also, help us with the Laptop model number.

 

Thanks 🙂

 

 

 

 


I am an HP Employee

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Dummy6
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When I opened my computer, the whole screen glitched. Does anyone know how to fix it?

Hp envy 360

No it doesnt happen on bios screen

 

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HP Support Agent
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When I opened my computer, the whole screen glitched. Does anyone know how to fix it?

@Dummy6

 

Please try these steps -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Try updating the computer - 

 

Step 1 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead.

Asmita
I am an HP Employee

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