When I turn on my HP envy 360 it's a black screen

[ItznotJason]

When I turn it on it goes to a black screen I tried the windows button and b and it did not work

[asmita6658]

Hi @ItznotJason

Welcome to the HP Support Community. 

To better assist you - Were there any recent changes made to the computer? 

While you respond to that, try these steps -

Step 1 Hard Reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Press and hold down the power button for 15 to 20 seconds. 
4. Plug-in the Adapter. 
5. Try to turn on the computer.

Step 2 BIOS Restore -

1. Shutdown the computer. 
2. Hold down the Windows and B button together while the computer is still turned off. 
3. Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 
4. Follow on-screen instructions and click on OK
 

Step 3 System Restore - 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

If the issue still persists, perform a hardware diagnostics test -

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. Click Extensive Test. 

Hope this helps! Keep me posted. 

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Have a great day!