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Do1999
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When I use my keyboard, my screen becomes black.

HP Stream - 14-ax010nd

When I use my keyboard, my screen becomes black. Its not temperary but all of the time.

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HP Recommended

When I use my keyboard, my screen becomes black.

@Do1999

 

Welcome to HP support community.

 

Boot the notebook to bios and check if that works fine?

  1. Turn on or restart the computer.
  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

Meanwhile:

 

Run test on the keyboard:

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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