Then I have to press the power button for some time until it force shutdown. After that, it works fine. But every time I shut down my laptop after using this keeps happens. I always have to do a force shutdown and then it works. Need help to fix this problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".