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Where to get repairs

NV15K081NR
Microsoft Windows 8.1 (64-bit)

The hinges that connect the keyboard and the screen have broken. It is no longer under warranty. I am looking for somewhere local to get it fixed.  Zip code 29063 and the surrounding area. Thanks

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HP Support Agent
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Where to get repairs

Hi @Susan_S

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know where to get the hinges replaced locally.

 

I’d love to help!

 

I recommend you to contact phone support and they will assist you to find the closest authorized service center for you.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Hope that answers your question.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Where to get repairs

I called phone support first. They toldme to come to the forum and post my qestion.

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HP Support Agent
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Where to get repairs

Hi @Susan_S

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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