White dot on screen

[sabih_1j]

I just bought my laptop a few months back and i am keeping it with great care but out of no where a bright dot appeared on screen it was a tiny dot so i didn't care much but after a few days another one shows up on my screen at some other location on screen my laptop is still under warranty so can someone guide me about it.

not clearly visible in picture

[TEJ1602]

@sabih_1j, Welcome to HP Support Community!

Did you connect an external monitor to check if this dot appears on it as well?

(This would help us verify if this is either an issue with the screen or the graphics card)

While you respond to that, here's what you need to do:

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, check if the HP PIXEL POLICY to ensure this is covered for replacement: Click here to verify.

And then, Contact HP Support in your region to have the device either repaired or replaced accordingly:

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Hope this helps! Keep me posted. 

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