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‎08-17-2020 09:31 AM

HP Recommended

Its not re installed but now tge interface is changed and showing big icons  but still the spot is there..

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‎08-17-2020 09:53 AM

HP Recommended

But the white spot is still there

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‎08-17-2020 10:32 AM

HP Recommended

Appreciate you trying the steps @akash45

 

Please Contact HP in your region regarding this. 

Asmita
I am an HP Employee

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‎08-17-2020 10:50 AM

HP Recommended

Appreciate @asmita6658 , for your kind support and help .. and the frequent replies .

 

Regards,

akash45

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‎08-19-2020 02:41 AM

HP Recommended

@asmita6658 .. i want draw your attention that the same issue which i am facing in my touchscreen laptop .. the same issue my friend got ... In his touch screen laptop.

 

I think its an software issue not any hardware issue ...

 

Please help us... And please resolve the issue 

assoon as possible..

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‎08-19-2020 01:56 PM

HP Recommended

@akash45

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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